Support
Get help with Woo Sales Booster installation, configuration, licensing, updates, and technical issues.
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Support Overview
Use this page when you need assistance with Woo Sales Booster installation, configuration, licensing, updates, compatibility, or module-related issues.
Verified support is available for customers with an active Woo Sales Booster license. Before submitting a request, please review the relevant Getting Started, Module Guides, FAQs, Troubleshooting, and License & Updates documentation. Many common questions can be resolved immediately using these resources.
If the issue continues, prepare the technical information requested below so our support team can investigate efficiently. For your security, never include your Woo Sales Booster license key, passwords, secret keys, tokens, or other private credentials in a support request or screenshot.
Before Contacting Support
Before submitting a support request, please complete these checks:
✓ Confirm that your Woo Sales Booster license status is Active.
✓ If the issue involves licensing or updates, go to Woo Sales Booster → License and use Verify License to re-check the current license status.
✓ Confirm that WordPress, WooCommerce, and Woo Sales Booster are running compatible and up-to-date versions.
✓ Clear WordPress, WooCommerce, optimization-plugin, hosting/server, and CDN caches where applicable.
✓ Review the relevant Module Guide, FAQs, Troubleshooting, and License & Updates documentation.
✓ Temporarily disable non-essential plugins if you suspect a plugin conflict.
✓ If the issue appears theme-related, test with a standard WooCommerce-compatible theme on a staging site whenever possible.
✓ Record the affected page URL, module or feature name, exact error message, browser/device information, and the steps needed to reproduce the issue.
✓ Create a recent website and database backup before performing conflict testing or major troubleshooting changes.
Important: Perform plugin-conflict, theme-switching, or optimization testing on a staging website whenever possible. Do not deactivate essential plugins or make major changes on a live WooCommerce store without a recent backup.
Information to Include
Include the following details so your support request can be investigated efficiently:
1. Your website URL and the exact affected page, product, cart, or checkout URL.
2. Your current WordPress, WooCommerce, and Woo Sales Booster version numbers.
3. Your active WordPress theme and page builder, if applicable.
4. The name of the affected Woo Sales Booster module or feature.
5. A clear description of the problem and what you expected to happen.
6. Exact steps our support team can follow to reproduce the issue.
7. The exact error message, warning, or unexpected behavior you see.
8. Browser, device, and operating-system information if the problem is device-specific or responsive-related.
9. Screenshots that clearly show the issue, provided they do not expose private credentials.
10. Any troubleshooting steps you have already completed.
Privacy: Do not include your Woo Sales Booster license key, WordPress password, hosting credentials, database credentials, payment information, secret keys, tokens, API credentials, or other sensitive information in your support request or screenshots.
Troubleshooting First
Before submitting a support request, check the documentation that best matches your issue:
Getting Started — Installation, initial setup, Payhip license activation, and first-time configuration.
Module Guides — Configuration and usage instructions for each of the 15 Woo Sales Booster modules.
Troubleshooting — Plugin activation, modules not displaying, saved changes not appearing, styling and compatibility issues, licensing, and update problems.
FAQs — Answers to common installation, configuration, licensing, update, styling, and support questions.
License & Updates — Payhip license activation, manual license verification, single-domain usage, domain transfer, privacy, and secure automatic updates.
Changelog — Current and previous Woo Sales Booster release information, including version 1.21.3.
If the documentation does not resolve the issue, continue to the support request form below.
Tip: Reviewing the relevant documentation first can resolve many issues immediately and helps you provide more useful technical information if a support request is still required.
Submit a Request
Complete the support form below with accurate technical details about your issue. Verified support is available for customers with an active Woo Sales Booster license.
Please describe the problem clearly and include only the information required for troubleshooting. Do not enter or attach your Woo Sales Booster license key, WordPress password, hosting credentials, secret keys, tokens, payment information, or other private credentials.
Privacy Reminder: Support requests should contain only the technical information required to investigate the issue. Screenshots or log files must not expose license keys, passwords, tokens, secret keys, payment information, customer data, or other private credentials.
Response Times
Woo Sales Booster support requests are normally reviewed within 2–3 business days.
Response time may vary depending on the complexity of the issue, the information provided, support volume, weekends, holidays, and whether additional troubleshooting is required.
✓ Support requests are reviewed in the order they are received.
✓ Verified support is available for customers with an active Woo Sales Booster license.
✓ Providing your WordPress, WooCommerce, and Woo Sales Booster versions, affected module, exact error message, and reproduction steps can help us investigate more efficiently.
✓ Complex compatibility, theme, hosting, or third-party plugin issues may require additional investigation.
✓ If we request additional information, please reply through the same support conversation whenever possible.
✓ Sending duplicate requests for the same issue may slow down investigation rather than speed it up.
Important: The 2–3 business day timeframe is our normal initial response target and is not a guaranteed resolution time. Some technical issues may require additional testing, information, or follow-up before they can be resolved.
Privacy & Security
Woo Sales Booster support is designed to collect only the technical information required to investigate and respond to your request.
✓ Never include your Woo Sales Booster license key in a support message, screenshot, or attachment.
✓ Never send WordPress passwords, hosting credentials, database passwords, secret keys, tokens, API credentials, payment information, or other private credentials.
✓ Screenshots should be reviewed before uploading to make sure they do not expose sensitive information.
✓ Support requests may include website URLs, software versions, affected module names, error messages, browser/device information, and troubleshooting details when needed to investigate the issue.
✓ If additional access or technical information is required, follow only the secure instructions provided through the official Woo Sales Booster support process.
✓ Information submitted through the support form is used only for handling your support request and related troubleshooting.
Official Support Email: support@sanjivaniwebsoft.com
Use this address only for Woo Sales Booster support-related communication. Never send license keys, passwords, secret keys, tokens, payment credentials, or other sensitive information by email.